Customer engagement and support

Your customers live on Video, AI Agents & WhatsApp.

StageMachine Engage puts your business where your customers already are. AI agents answer instantly by chat and voice, your people take over on video or voice when it matters, and every request runs as a case from first message to resolution.

Book an Engage demo See customer stories

Built for any business that serves end customers and needs to talk to them and support them: retail and e-commerce, telecoms, insurance, utilities, banking and financial services, healthcare and other service providers, and public services.

Modules

Customer engagement and support for any business that serves end customers: video, AI agents and WhatsApp, with people who take over when it matters.

01

WhatsApp Business messaging

Service, sales and notifications on WhatsApp, with interactive templates and rich media.

02

AI agents for chat and voice

AI agents answer first, by chat or voice, from your approved knowledge, and know when to hand over.

03

Real-time video and voice

Video and voice calls with customers, inside the same conversation, for help that needs a face or a screen.

04

Human handoff and hand-back

A person takes over with the full conversation and case context, and can hand back to the AI agent.

05

Conversations with memory and customer context

Every conversation knows who the customer is and what happened before, within consent rules.

06

Incident-to-resolution workflows

Each request runs as an StageMachine Enterprise case, from first message to resolution, so nothing is lost between the chat and the back office.

Who it is for

  • Retail and e-commerce
  • Telecoms
  • Insurance
  • Utilities
  • Banking and financial services
  • Healthcare and service providers
  • Public services
  • Logistics and delivery

The model behind Engage

Stagebots in StageMachine Engage run on a dedicated StageIntelligence model.

StageIntelligence for Engage Indicative

Model superpowers: how this model is tuned for its mission. Draft list, subject to change.

  1. 01
    Multilingual conversation

    Natural chat and voice in English, Urdu and more, with Arabic on the roadmap. [CONFIRM: draft said English, Urdu, Arabic; platform list has Arabic on the roadmap]

  2. 02
    Customer memory

    Keeps context across channels and sessions, within consent rules.

  3. 03
    Intent and sentiment

    Detects what the customer needs and when to escalate.

  4. 04
    Clean handoff

    Passes a summarised case to a person with full context.

  5. 05
    Safe resolution

    Answers only from approved knowledge and logs every action to the case.

Today StageIntelligence models are enterprise-grade with zero data retention. Privately hosted models dedicated to each customer are rolling out. About StageIntelligence

See it with your brand: we set up a live, branded AI concierge for your business in a demo.

Book an Engage demo

Works with

All products

Case-based workflow and operating platformFormerly StageMachine OS

StageMachine Enterprise

The core platform: cases, StageContracts, permissions, Backstage and Stagebots. Fiduciary decisions stay with people.

Explore Enterprise
Consumer, business and trade bankingFormerly P3

StageMachine Banking

Consumer, business and trade banking that runs next to your core, as cases with Stagebots.

Explore Banking
General, life, claims and reinsuranceFormerly P3

StageMachine Insurance

General and life insurance, claims and reinsurance, from first quote to final settlement.

Explore Insurance
Cross-border, retail, online, cards and tokenisedFormerly P3

StageMachine Payments

Cross-border, retail and online, and card and tokenised payments, with every exception run as a case.

Explore Payments

Frequently asked questions

Is StageMachine Engage only for banks?

No. It is for any business that serves end customers and needs to interact with them and support them, from retailers, telcos and utilities to insurers, banks, service providers and public services.

How fast can we go live?

StageMachine Engage is designed to go live in weeks, not years. [CONFIRM: typical go-live time to quote]

Can a human take over from the AI agent?

Yes. Human takeover and hand-back are built in, with the full conversation history and case context.

Which channels are supported?

WhatsApp Business messaging, AI agents for chat and voice, and real-time video and voice calls.

See StageMachine Engage in action.

Book a demo and we will show you how it runs for your team, with your brand.

Book an Engage demo